Pellet Stoves FAQ

How do I start my fire?

If you’ve purchased a manual igniter you are to use a special gel or solid starter material, light the pellets and monitor the progress. If it’s not a manual model simply add the pellets and push the start button to heat the self-ignite device.

What are my choices of models?

Freestanding or inserts, bottom fed or top fed, and of course there are numerous colors.

What professional should I call if I have an issue?

If you are contacting a professional to perform a chimney sweep you should make sure your sweep comes with a complete check of all components in your stove. If you are contacting a professional because the stove is not working, look through the manufacturer’s manual for a listing.

What do I do on a regular basis?

Cleaning and Maintainance! You must always keep your stove in good working order, even during the times when you're not using it. If you’ve purchased a warranty with your stove you can usually get a check up done by a professional for free.

Where should I place my new stove?

You want to make sure your stove has plenty of ventilation near and around it. Nothing should be blocking the vents or fans, and a good working electrical outlet should be nearby.

What’s so great about wood pellet stoves?

The wooden pellets (fuel) used to heat rooms are eco-friendly and good for the environment. They are made of recycled wood that would normally be left at the local dumpsite. These stoves are cheaper to use than gas and add character to rooms.

Do I need to protect my floors?

Yes. Your manufacturer should be able to give you a list of materials safe to use under wood pellet stoves. Each model is unique and could have varied results so ask your professional before purchasing.

How do I shut down my stove?

Simply set the control to the OFF position according to the operation instructions. The fuel feed then stops feeding the fuel and once it’s cooled all motors and blowers stop operating. Never pull the plug out of the wall to stop operation.